Service Advisor

Service Advisor Brighton Permanent Full-Time Up to £38,000 OTE (Uncapped) £32,000 Basic Salary 42 Hours per Week

Working Hours: Monday to Friday between 8:00am and 6:00pm, plus Saturday mornings on a rota basis.

About the Role

We are looking for an experienced and customer-focused Service Advisor to join our busy and successful Aftersales team.
This is an exciting opportunity to work within a professional dealership environment, providing exceptional customer service while supporting the smooth operation of the service department. You will play a key role in building strong customer relationships, coordinating workshop bookings, and ensuring every customer receives a first-class experience.
Working closely with the Aftersales Manager and wider team, you will receive ongoing training and development opportunities, with clear potential for career progression.

Key Responsibilities

• Book MOTs, servicing, maintenance, and repair work for customers
• Advise customers on warranty coverage, repairs, and vehicle maintenance
• Identify and promote additional products, services, parts, and accessories where appropriate
• Liaise with technicians and the wider Aftersales team to schedule work efficiently
• Manage a high volume of customer enquiries via phone, email, online bookings, and face-to-face interactions
• Keep customers updated on vehicle progress, repair status, and completion timescales
• Maintain accurate customer records and update internal systems accordingly
• Deliver an outstanding customer experience from vehicle drop-off through to collection

Requirements

What We're Looking For

• Previous experience as a Service Advisor or within a similar automotive aftersales role
• Excellent customer service and communication skills
• Ability to explain technical information clearly and professionally
• Strong organisational skills and the ability to work effectively in a fast-paced environment
• A positive, proactive, and team-focused approach
• Confidence using dealership and customer management systems
• Experience with Kerridge, ADP, or similar dealer management systems is desirable
• A genuine passion for customer service and the automotive industry

Benefits

What's on Offer

• Competitive basic salary of £32,000
• Uncapped OTE up to £38,000
• Ongoing training and development opportunities
• Career progression within a growing business
• Friendly and supportive working environment
• Opportunity to join a successful and professional Aftersales team