Service Advisor

Located in Wigan, this is an excellent opportunity to join a well-established motor retail group recognised for customer service and industry innovation.

We are seeking a professional and driven Service Advisor to join our vibrant team.

This role offers competitive salary packages, ongoing development, and a supportive working environment.

• Basic salary of £30,000 per annum, with potential earnings exceeding £35,000 including bonuses
• Up to 34 days' paid holiday annually
• Performance-based bonus schemes
• Employee discount schemes on products and services
• Full training and continuous professional development
• Health and wellbeing programmes
• Recognition awards, such as Employee of the Month
• Confidential wellness and support initiatives

Duties of a Service Advisor:

• Serve as the main point of contact for customers regarding vehicle servicing, repairs, and maintenance
• Greet customers professionally, ensuring they feel valued and confident
• Clearly communicate available services, repairs, warranties, and additional products
• Promote and upsell services, accessories, warranties, and loyalty programmes
• Accurately document customer vehicle details, service requirements, and authorisations
• Follow up with customers to ensure satisfaction and encourage repeat business
• Manage service and parts sales, ensuring adherence to warranty and promotional policies
• Oversee accurate invoicing and job costing processes
• Liaise with workshop staff to facilitate smooth scheduling and vehicle flow
• Address customer queries and resolve issues promptly and professionally
• Maintain accurate administration of appointments, paperwork, and customer records
• Ensure reception areas are professional, clean, and well-staffed

Requirements of a Service Advisor:

• Excellent communication skills- verbal and written
• Strong organisational abilities and high attention to detail
• Customer-focused approach with a professional attitude
• Proven experience as a Service Advisor or within automotive customer service roles preferred
• Technical knowledge of vehicle servicing, repairs, and warranty procedures beneficial
• Ability to process payments accurately and efficiently
• Familiarity with computerised recording systems and reporting tools
• Knowledge of vehicle legislation and trade practices is advantageous

If you are eager to develop your career as a Service Advisor in a dynamic and customer-centric environment, we want to hear from you.