Service Advisor

Bristol City Centre Location £27,000 - £31,000 Brook Street are currently recruiting on behalf of our automotive client for a Service Advisor to join their busy and customer-focused team in Bristol.

This is a fantastic opportunity for someone with strong customer service experience who enjoys working in a fast-paced environment and takes pride in delivering an exceptional customer experience.

About the Role As a Service Advisor, you will be the first point of contact for customers requiring vehicle servicing and repairs.

You'll play a key role in ensuring a smooth customer journey from initial enquiry through to completion, providing clear communication and outstanding service at every stage.

Key Responsibilities

• Acting as the main point of contact for customers, delivering a friendly and professional service.
• Managing vehicle bookings for servicing, maintenance, and repairs.
• Liaising with the workshop team to ensure efficient workflow and timely updates.
• Clearly explaining any work required, providing transparent advice and solutions.
• Preparing and managing job cards, invoices, and related administrative tasks.
• Maintaining accurate customer and vehicle records.
• Identifying opportunities to recommend additional services where appropriate.
• Ensuring a high standard of organisation and attention to detail across all tasks.

What We're Looking For

• Previous experience in a customer service or automotive environment (Service Advisor experience desirable).
• Excellent communication skills with the ability to explain technical information clearly.
• Strong organisational skills and the ability to multitask in a busy setting.
• Confident using IT systems and digital tools.
• A proactive and customer focused approach.
• High attention to detail and accuracy.
• Full UK driving licence (essential).

Working Hours

Monday to Friday: 8:00am - 6:00pm (1-hour lunch)

Saturdays on a rota: 8:30am - 2:30pm

What's in it for You?

• Competitive salary of £27,000 - £31,000.
• 22 days annual leave plus bank holidays (increasing with service).
• Company pension scheme.
• Employee discount and benefits schemes.
• Well being support services.
• Health-related benefits including eye care and seasonal vaccinations.

Additional Information

You must have the right to work in the UK.

Driving licence checks will be carried out as part of the recruitment process.

If you're passionate about delivering excellent customer service and want to be part of a supportive and dynamic team, we'd love to hear from you.