Service Advisor

Job details

Salary Market leading base salaries up to £31k dependent on experience, plus bonus.

Contractual hours 45

Basis Full Time

Region Surrey

Job category/type Service

Keeping customers moving and service running smoothly.

Do you thrive on helping people, staying organised, and keeping things running smoothly? If so, we'd love to hear from you.

At Hendy, customer experience is incredibly important to us. We're looking for a confident and customer-focused Service Advisor to join our busy service team. You'll be the friendly face and voice that keeps customers informed, supported and confident that their vehicle is in the best hands.

What you'll be doing:

As a Service Advisor you will be thefirst point of contact for customers bringing their vehicle in for a service. You'll play a key role in delivering a smooth experience.

In this role you willbe:

• Welcoming and assisting customers both in person and over the phone
• Booking vehicles into and managing the service diary
• Keeping customer updated on work progress and timelines
• Accurately recording vehicle issues and service requirements
• Liaising with the service technicians to keep track of vehicles progress and ensuring the vehicle is ready for customer collection on time
• Promoting relevant service and maintenance options
• Processing approvals and payments for completed work
• This role includes Saturday morning working on a rota basis

What we're looking for:

You don't need automotive experience to succeed here - we'll provide the training. What matters most is your customer service mindset.

We'd love to hear from you if you:

• Enjoy working with people and delivering a great customer experience
• Highly organised and able to manage multiple tasks
• Able to manage your time effectively to prioritise your workload and meet tight deadlines
• Have strong attention to detail
• Are comfortable using computer systems and emails
• Stay positive, proactive and motivated in a busy environment
• A full UK driving licence is an essential requirement
• Previous experience in a target driven role (desirable but not essential)
• Experience with CDK (desirable but not essential)
• Successful candidates will be subject to appropriate pre-employment checks, including right to work verification and DBS checks.

The Rewards:

As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

• Market leading base salaries up to £31k dependent on experience,
• Bespoke induction and learning programme and comprehensive ongoing training throughout your career
• Enhanced family leave benefit
• Life Insurance
• Bupa Healthcare Cash Plan for you and your family
• Opportunity to join the company pension scheme
• 25 days holiday (plus bank holidays), increasing with length of service
• Discounts on new vehicle, used vehicle, service and parts purchases
• Various perks and discounts with high street and online retailers and services.

Hendy Induction

Please be advised that any new starters joining the business in their first week will be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview.

About us:

Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

If you're passionate about delivering great service we'd love to welcome you to the Hendy team.

Apply today and help us deliver outstanding service experiences every day.