Service Advisor

Job Title: Service Advisor

Location: Milton Keynes

Salary: £32,000 + Bonus

Shift Pattern: Monday to Friday + 1 in 2 Saturdays

Lead a high-performing aftersales team with a respected and growing automotive group.

The Package

• £32,000 Basic Salary + Bonus
• Monday to Friday Working Hours
• 1 in 2 Saturday Rota
• Employee Car Scheme (following qualifying period)
• Life Assurance Cover
• Employee Assistance Programme & Wellbeing Support
• Ongoing Training & Development Opportunities
• Clear Career Progression within a Growing Automotive Group

The Role

As a Service Advisor, you will act as the key link between customers and the workshop team, ensuring all service and repair work is managed efficiently while delivering exceptional levels of customer care.

You'll be responsible for keeping customers informed throughout their vehicle's journey, maintaining accurate records, and helping to create a seamless and professional aftersales experience.

Key Responsibilities

• Deliver a first class customer experience throughout the service journey.
• Manage service bookings, customer enquiries, and vehicle handovers.
• Keep customers informed of repair progress and any additional work required.
• Maintain accurate and up to date electronic records.
• Work closely with the Workshop Team to ensure clear and effective communication.
• Support the delivery of a quality focused culture, promoting first time fixes wherever possible.
• Follow company and manufacturer service processes and standards.
• Develop strong customer relationships and encourage repeat business.
• Utilise available systems, tools, and training to continually develop your expertise.

About You

• Previous customer facing experience is preferred.
• Experience within the motor industry would be advantageous.
• Strong communication and organisational skills.
• A professional, friendly, and customer focused approach.
• Ability to work effectively in a busy, fast paced environment.
• Confident using computer systems and maintaining accurate records.
• Full UK Driving Licence is essential.