Service Advisor

Benefits

• Starting salary approximately £29,000 per annum, depending on experience
• Up to £3,600 annual bonus via performance-related incentives
• 20 days annual leave plus the 8 bank holidays
• Full manufacturer-accredited training and career progression opportunities
• Employee discounts on cars, alongside service, maintenance and MOT costs
• Opportunity to work with a leading UK automotive brand in a friendly team environment

Responsibilities

• Managing bookings for service, repairs, and maintenance via telephone and face-to-face interaction
• Ensuring accurate identification and processing of customer parts requirements
• Providing exceptional customer service with a professional and friendly approach
• Promoting and selling service packages and additional vehicle maintenance products
• Adhering strictly to company policies and procedures related to Vehicle Service Advisor responsibilities
• Supporting departmental growth through effective communication and sales skills
• Collaborating with colleagues and reporting to the Service Manager to ensure customer satisfaction is maintained

Requirements

• Proven experience as a Vehicle Service Advisor, ideally within a dealership environment
• Strong customer service and sales skills with a professional, charismatic manner suitable for a Vehicle Service Advisor role
• IT literate, with experience using dealer management systems (preferably Kerridge/CDK) and electronic parts catalogues
• Hold a valid UK driving licence with minimal points
• Ideally reside within an easily accessible distance of Llanelli
• Individuals from related automotive backgrounds with transferable skills will be considered

The working hours are Monday to Friday from 8:30am to 5:30pm, plus one in two Saturdays from 8:30am to 1:00pm.