Service Advisor

Vehicle Service Advisor Cheltenham Up to £30,000 Basic Salary + Up to £6,000 Bonus Excellent Career Development Opportunities

Are you an experienced Vehicle Service Advisor seeking a new challenge with a reputable dealership? Our client, a well established franchise approved car dealership in Cheltenham, is looking to recruit a professional and customer focused Vehicle Service Advisor. This is an excellent opportunity to develop your career within a supportive team environment, offering comprehensive training and strong progression prospects.

Benefits

• Up to £30,000 starting basic salary, commensurate with experience
• Monthly incentivised bonus scheme of up to £6,000
• 23 days holiday plus bank holidays, increasing with length of service
• Full manufacturer authorised training to support your professional development
• Company pension scheme
• Staff discounts, including online retail, personal healthcare, and gym memberships
• Ongoing career progression within a highly regarded automotive retailer
• Working hours: Monday to Friday, 8:00 am - 5:30 pm, with a 1 in 2 Saturday roster, 8:30 am - 12:30 pm

Duties of a Service Advisor

• Greet customers in the Service Department and provide an excellent customer experience
• Liaise with the workshop team to chase work in progress and update customers on their vehicle status
• Schedule vehicle services, maintenance, and repairs efficiently
• Upsell additional products and services where appropriate
• Arrange courtesy vehicles when applicable
• Liaise with manufacturers regarding warranty authorisations and warranty procedures
• Maintain accurate records of customer interactions and vehicle history
• Ensure high levels of customer satisfaction through clear communication and professional service

Requirements

• Proven experience as a Vehicle Service Advisor or a similar customer service role within the automotive industry
• Strong communication skills with the ability to engage with customers effectivelyIT literacy, ideally with experience using Kerridge, ADP, or similar dealership management systems
• Full UK driving licence with minimal points
• Organisational skills to manage scheduling efficiently
• Knowledge of warranty procedures is advantageous, though not essential
• Ability to work well within a team and deliver exceptional customer service

This is a fantastic role for a motivated Vehicle Service Advisor looking to join a top tier dealership committed to staff development and a positive working environment. Our client values professionalism and offers a rewarding career path within a well regarded automotive group.