Service Advisor

Salary: £28,000 base, £30,000 guaranteed in the first 12 months, £35,000 OTE.

Must Have: A Full UK Driving Licence.

Your Responsibilities as a Service Advisor

• Customers spend more time with Service than Sales, making the Service Advisor a key customer-facing role.
• Build long term relationships, manage the service journey end-to-end, and represent the Toyota brand while resolving customer needs.
• Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services.
• Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.
• Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.

What we are looking for in a Service Advisor

• A proven high level of customer service skills, and enjoyment in working with the people.
• Previous experience of working in customer service, preferably in an automotive setting but not essential.
• Strong communication skills and the ability to explain complex matters in understandable terms.
• Able to take initiative and ownership of issues with a proactive can do attitude.
• Able to multi task and switch between tasks whilst remaining organised.
• A team player who offers help and support to others.
• Willingness to learn and keep up to date with product and technical information.
• Thrives in a high pressured environment.

What we offer you

• 25 days annual leave + Bank Holidays and your Birthday Off
• Long Service Awards / Colleague Recognition
• Enhanced Maternity / Paternity at qualifying service length
• Car Benefit Scheme after successful completion of a probation period
• Sales Incentives
• Comprehensive training provided
• Company pension scheme
• Death in Service
• Access to high street discounts through Perk Box
• In house, manufacturer & professional qualifications
• Staff referral scheme
• Access to medical cover through Simply Health