Service Advisor

Role Overview

Service Advisor - Aftersales team at Lloyd Jaguar Land Rover, located in Stockton.

Salary: £29,999 plus bonus

Hours: 45 hours per week, Monday - Friday, 08:00 - 18:00 with a Saturday rota

Responsibilities

• Deal with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
• Advise on technical queries/issues.
• Book vehicles into the department for work, informing customers of progress.
• Sell customer repairs/parts and finalise the invoice on completion.

Qualifications & Skills

• Motivated, with a proactive approach to customer service.
• Enjoy the challenge of influencing the success of the Service department.
• Excellent interpersonal and organisational skills and be well presented.
• Must be IT literate; a working knowledge of Kerridge would be advantageous.
• Must hold a full UK driving licence.

Company Benefits

• 33 days of annual leave, inclusive of Bank Holidays.
• Cycle to work scheme.
• Free flu jabs.
• Internal and manufacturer training.

About Lloyd Motor Group

Lloyd Motor Group is one of the UK's largest family run car retailer groups, founded in 1976. With 40 retailers across Northern England and Southern Scotland, we represent prestigious brands such as BMW, MINI, Land Rover and more. The group values exceptional customer service delivered with a professional yet personal touch.