Service Advisor

Service Advisor - Oxford£33,000 Basic £39,000 OTE + Excellent BenefitsFull-Time 45 Hours per Week (Including Saturday Mornings on a Rota Basis)

Take the next step in your automotive career with one of the UK's most respected automotive groups - a business that truly values both its customers and its people.

As a Service Advisor, you will be the key point of contact between customers and the workshop, ensuring every customer journey is smooth, efficient, and professional.

• Welcoming customers and delivering a first-class front-of-house experience
• Keeping customers fully informed throughout the service and repair process
• Managing bookings, follow-ups, and customer communications proactively
• Advising on vehicle maintenance, repairs, and service plans
• Completing administrative tasks accurately and efficiently
• Building long term customer relationships through outstanding service and attention to detail
• Working closely with technicians and the wider aftersales team to ensure seamless vehicle handovers and collections

We're looking for someone with excellent customer service skills and a genuine passion for delivering a positive customer experience.

• Previous experience within the automotive industry or a strong customer service background
• Excellent communication and organisational skills
• The ability to manage multiple tasks and prioritise effectively in a busy environment
• A calm, professional approach under pressure
• Confidence using internal systems and updating customers regularly
• A proactive, team-oriented attitude with strong attention to detail

• Competitive salary with an achievable bonus structure
• 25 days annual leave plus bank holidays, increasing with service
• Manufacturer training and ongoing career development opportunities
• Life assurance and a contributory pension scheme
• Employee discounts on vehicle purchases, servicing, and lifestyle benefits
• Access to an exclusive rewards and shopping perks platform
• A supportive and professional working environment with genuine progression opportunities

If you're passionate about customer service and looking to build your career with a leading automotive group, we'd love to hear from you.