Service Advisor

Job Introduction

We are recruiting for a Service Advisor to join our Honda & Omoda Jaecoo dealership in Solihull.

The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Up to £28,000 basic salary plus a monthly bonus, with an OTE of £37,000 plus benefits.

Role and Responsibilities

You will be responsible for ensuring workflow of the department, hitting and exceeding targets and upselling our full range of services in a busy environment.

• Booking customer vehicles for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover
• Updating customers with progress on their vehicle, authorising additional work and making follow-up calls
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Staff Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In house, manufacturer & professional qualifications
• Free Parking / On site Parking
• Company Events