Service Advisor

Experienced Service Advisor - Croydon

We are recruiting for an experienced Service Advisor to join a friendly, supportive and fast-paced dealership service department in Croydon. This is a great opportunity for a motivated individual who enjoys delivering excellent customer service and thrives in a busy automotive environment.

What's on Offer

• Competitive basic salary
• Uncapped bonus structure
• 22 days holiday + bank holidays
• Manufacturer training and development
• 8am-6pm Monday to Friday

The Role

You will be responsible for managing the customer service process from vehicle check-in to handover, ensuring a smooth and professional experience.

Key duties include:

• Reviewing job cards with customers and gaining authorisation for work
• Advising on repair timescales and arranging courtesy cars where required
• Keeping customers updated throughout the day
• Liaising with workshop teams for progress updates
• Upselling service plans and additional work identified via VHC
• Raising invoices and processing payments prior to vehicle release

About You

• Proven experience as a Service Advisor in a franchised dealership or large independent garage (essential)
• Confident using Kerridge or similar DMS systems
• Strong communication and customer service skills
• Team player with a proactive and organised approach
• Full UK driving licence

About the Employer

Our client is a highly respected automotive retail group with an established reputation for excellence within the automotive vehicle sector. With multiple locations and continued investment in people, training, and facilities, they offer outstanding career opportunities for skilled automotive professionals.

Eligibility

Applicants must have full right to work in the UK. Proof of eligibility will be required during the recruitment process.