Service Advisor

Service Advisor benefits package at Five Oaks Audi

• Annual bonus potential of £9,600
• 25 days annual leave + Bank Holidays
• Company pension scheme
• Employee referral programme
• Working Pattern and applicable rotas
• Manufacturer training

Hours

Monday-Friday 8am-6pm

1 in 3 Saturdays 9am-1pm (paid as overtime)

Job Purpose

The role of the Service Advisor is to:

• Provide customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
• Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
• Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet brand standards.
• Highly value organisational, communication and time management skills along with a friendly smile.

Key Responsibilities

• Provide exceptional levels of customer service and ownership throughout customer's experience.
• Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
• Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
• Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
• Confidently establish an understanding agreement with the customer of the work to be carried out.
• Accurately maintain the service department loading system in line with workshop capacity.
• Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
• Understand and adhere to manufacturer service requirements.
• Maintain safe working practices and abide high standards of the business.
• Take on additional responsibilities as required by the business.

Skills & Requirements

• Ability to excel in a team-based environment and achieve common goals.