Service Advisor

Service Advisor Belfast £27,000-£30,000

This is an excellent opportunity for a customer-focused, organised and motivated individual to join a dynamic fleet team within a large, reputable motor retail organisation that offers genuine career progression and long-term stability.

You will play a key role in ensuring the smooth day-to-day operation of the fleet service function. You will be the central point of contact for internal and external stakeholders, coordinating repairs, managing vehicle records and ensuring vehicles remain safe, compliant and roadworthy.

This is a varied position suited to someone who enjoys problem-solving, multitasking and delivering high standards of customer service.

Key responsibilities:

• Handling all incoming calls and emails (internal and external)
• Communicating directly with vehicle manufacturers and service providers
• Maintaining accurate vehicle records, repairs and movement logs
• Authorising mechanical repairs and coordinating service work
• Managing rental bookings (including damages and fines)
• Producing and managing invoices and recharge documentation
• Running weekly and monthly operational reports
• Managing in-house courtesy vehicles
• Attending monthly statement review meetings
• Processing travel abroad applications

Experience required:

• GCSE (or equivalent) Grade C or above in Maths and English
• Proficient in Microsoft Excel, Outlook and Word
• Strong communication and customer service skills
• Highly organised with excellent task management ability
• Previous experience in one or more of the following:
  • Car rental
  • Automotive service department
  • Dealership administration
  • CRM booking systems
• Full UK driving licence

What's on offer:

• Salary: £27,000-£30,000 (dependent on experience)
• 25 days annual leave plus 8 statutory days
• Life insurance
• Enhanced maternity and paternity pay
• Ongoing training and development
• Excellent working environment
• Part-time hours will also be considered

For further information about this position please contact Kelsey at Artemis Human Capital.