Service Advisor

LSH Auto is looking for a dedicated Service Advisor to join our team at our flagship dealership in Stockport. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring a smooth experience for our clients when they bring in their vehicles for service.

Hours - 45

Salary - £30,387 Plus OTE bonus

Responsibilities

• Greeting customers promptly and professionally
• Listening to customer concerns and documenting vehicle issues
• Providing detailed service estimates and timelines
• Coordinating with technicians to ensure efficient service operations
• Updating customers regarding the status of their service and any additional recommendations
• Handling inquiries and resolving any issues in a timely manner

Qualifications

• Experience as a Service Advisor in the automotive industry
• Excellent communication and interpersonal skills
• Good organisational abilities and attention to detail
• Understanding of automotive repair and maintenance concepts
• Ability to work efficiently in a fast-paced environment
• Familiarity with service management software
• A valid driver's licence

If you are passionate about customer service and the automotive field, we encourage you to apply and be a part of our team at LSH Auto!

Benefits

• A range of Mercedes Benz training and leadership programmes
• Refer a friend scheme - up to £1000
• Funded ongoing training and development
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• On site gym