Service Advisor

Service Advisor
Brentford (TW8)
£32,220 pa + overtime & bonus, OTE £38,664 pa

Full-time, Mon-Fri 8:00-18:00 + 1-in-3 Saturdays (8:30-12:30)

Join Our Aftersales Team

Renault London West is looking for an experienced Service Advisor to join our welcoming aftersales team in Brentford. You'll be part of a supportive dealership environment where providing a calm, professional, and helpful experience for every customer is at the heart of what we do.

What You'll Do

In this customer-facing role, you'll help people through their servicing journey by:

• Managing customer communication, both in person and over the phone.
• Booking vehicles in, estimating costs, and preparing invoices.
• Liaising clearly with Technicians throughout the day.
• Keeping customers updated on progress and gaining authority for additional work.
• Organising courtesy cars and ensuring smooth handovers.
• Using systems such as Kerridge, Autoline, Keyloop/CDK.
• Promoting products and services in a supportive, non-pressured way.

What We're Looking For

We're keen to meet applicants who are:

• Experienced in a dealership Service Advisor, Service Booking, or Service Reception role.
• Comfortable managing a busy diary and maintaining accurate records.
• Confident communicators who build trust with customers.
• Organised, calm under pressure, and focused on delivering a professional experience.
• Familiar with Kerridge, Autoline, Keyloop/CDK (highly desirable).

Driving Licence Requirement

This role involves occasional movement of customer and courtesy vehicles.

A full UK manual driving licence (manual and automatic) is essential.

Hours & Pay

Your basic salary is £32,220 per annum, plus:

• 1 in 3 Saturday mornings paid as overtime at time and a half (£1,487 per annum).
• A monthly Service Advisor bonus scheme (OTE £38,664 per annum, regularly achieved).
• Additional commission available on Service Plans.

Company Benefits

• 33 days' annual leave including Bank Holidays (with the option to buy or sell additional days)
• Access to our company loan car scheme
• Excellent manufacturer training and clear career development opportunities
• Pension scheme with life assurance cover
• Share Incentive Scheme
• Staff discounts on vehicles, parts, servicing, and accessories
• Free Mortgage and pension advice seminars
• Cycle to Work scheme, including e bikes
• Discounted gym membership
• Enhanced Maternity and Paternity policies
• Eye test voucher scheme

Click Apply Now and follow the steps on this recruitment platform, including uploading your CV.

Raja Mallik from the Recruitment Team will contact shortlisted candidates.