Service Advisor

View more categories View less categories Brand BMW Careers Contract Type Permanent Hours Full-time Business Area Sales / Customer Service Salary Competitive Number of Vacancies 1

Berry Heathrow are looking for a Service Advisor

You will inform and consult on vehicle servicing and keep the customer up to date at every stage of their vehicle journey whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will provide honest and best advice on our products and services to our customers.

This is a challenging yet rewarding role where customer care must be priority and always comes first, you'll take the time to talk to our customers, building genuine rapport and identify exactly what our customers want and need.

• A commitment to providing the best possible standard of customer service
• Passion for BMW products and technology
• Strong interpersonal and presentation skills
• Ability to work autonomously
• An enthusiastic, dynamic and team orientated personality
• Willingness to learn and develop, and keep up-to-date with complex technical/product information
• Strong organisational and prioritisation skills
• Team player that offers help and support to others
• Thorough knowledge of computer applications (MS Office, Drive)
• Experience of using BMW AIR
• Strong VHC sales background with good experience of pricing.

If you're dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.