Service Advisor / Showroom Host - Honda

Service Advisor / Showroom Host - Honda - Wakefield About the Role:

We are looking for a Service Advisor / Showroom Host to join our Honda dealership in Wakefield. This customer-focused role requires you to welcome customers into the showroom, provide clear guidance and excellent service, helping them make informed decisions and build lasting relationships.

Essentials (You Must Have):

• Minimum 1 year experience in automotive customer service or customer-facing motor trade role
• Strong customer service and communication skills
• Sales mindset with ability to promote service plans and value-added products
• Organised and proactive with attention to detail
• Full driving licence, held for a minimum of 2 years

Key Responsibilities:

• Meet and greet customers and visitors in a friendly, professional, and welcoming manner
• Provide clear explanations of work required and manufacturer recommendations
• Discuss vehicle health check findings and support informed customer decisions
• Promote service plans and aftersales solutions to enhance customer loyalty
• Coordinate with technicians to ensure timely, high-quality repairs
• Offer refreshments and ensure customers are comfortable during their visit
• Manage courtesy cars, bookings and customer communications
• Maintain excellent product knowledge and brand standards
• Achieve individual and team targets across service and sales metrics
• Maintain excellent showroom presentation standards at all times, ensuring a clean, organised, and welcoming environment

About You:

• Experience in automotive service or customer-facing motor trade role
• Strong communication and relationship-building skills
• Sales awareness with ability to identify customer opportunities
• A professional, well-presented, and approachable manner.
• Highly organised and detail-focused
• Strong organisational skills and attention to detail when handling administrative tasks.
• Full UK driving licence
• Customer-first mindset

Why Join Us:

• Staff discounts
• CBS Scheme
• 25 days holiday (+ bank holidays)
• Bonus opportunities
• Career development across the group
• Sick pay
• Cycle to work scheme
• Recognition initiatives
• Refer a friend programme