Service Advisor - Mercedes-Benz

Join LSH Auto as a Service Advisor for Mercedes-Benz at our prestigious dealership in Macclesfield. We are seeking an exceptional individual with a passion for delivering outstanding customer service and an eye for detail in the automotive sector. As a key member of our team, you will ensure customers receive the highest quality of service for their Mercedes-Benz vehicles.

Hours - 45

Salary - £30,387 Plus OTE bonus

Key Responsibilities:

• Welcoming and assisting customers in a friendly and professional manner
• Recording customer enquiries and vehicle concerns accurately
• Providing clear service estimates and timelines to customers
• Collaborating with our skilled technicians for efficient service execution
• Keeping customers updated on their vehicle status throughout the service process
• Resolving any customer issues or complaints effectively

To be successful in this role, you should have:

• Experience as a Service Advisor, preferably within the automotive sector
• Outstanding communication and interpersonal skills
• Strong organisational skills with the ability to handle multiple tasks
• A good understanding of automotive maintenance and repair processes
• The ability to work well under pressure in a fast-paced environment
• Familiarity with service management software or tools
• A valid UK driver's licence

If you are excited about the opportunity to work with one of the most prestigious brands in the automotive industry and are dedicated to customer satisfaction, we encourage you to apply!

Benefits Include:

• A range of Mercedes Benz training and leadership programmes
• Refer a friend scheme - up to £1000
• Funded ongoing training and development
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• On site gym