Service Advisor - Friendly Family Run Main Dealer

Service Advisor - Automotive Aftersales

Location: Maidstone, Kent

Position Type: Full-Time, Permanent

The Details

• Basic Salary: £32,000 per annum
• Expected Earnings: £34,000 (Based on 17 Saturdays per year)
• Core Hours: Monday - Friday, 08:00 - 18:00
• Working Week: 45 hours (plus 1-hour daily lunch break)
• Weekend Rota: 1 in 3 Saturdays (08:00 - 13:00)

Benefits

• Performance Bonuses: Access to a structured Departmental Bonus Scheme based on team success.
• Incentivized Upsell Scheme: Earn additional commission by identifying and recommending essential products and services.
• Premium Saturday Pay: All rostered Saturdays are paid at a flat rate plus an extra £50 bonus per shift.
• Manufacturer Training: Full access to brand-specific training programs to enhance your technical knowledge and career value.
• Career Longevity: Work within a stable, family-oriented business culture that prioritizes staff retention.

Your Responsibilities

As a Service Advisor, you are the vital link between our customers and the workshop:

• Acting as the primary point of contact for service, maintenance, and repair bookings.
• Managing the customer journey from initial check-in to final vehicle handover.
• Translating technical workshop findings into clear, jargon-free advice for customers.
• Maximizing revenue through the proactive recommendation of essential parts and services (Upsell).
• Liaising with Technicians and Parts departments to provide accurate timing and cost updates.

What We Need

• Experience: Previous experience in a customer-facing role (Automotive or high-end Retail preferred).
• Communication: Exceptional interpersonal skills and a professional, welcoming manner.
• Drive: A results-oriented mindset with the ability to meet upsell and performance targets.
• Organization: Strong administrative skills and the ability to multitask in a busy environment.
• Location: Based in or within a reasonable commuting distance of Maidstone.