Service Advisor - Dorchester

The Role:

Silcom Recruitment are currently searching for a Service Advisor to join our client located in Dorchester. Working within a premium environment, for an established and respected brand, you will be a part of a small team of three experienced and passionate Customer Service Advisors.

Responsibilities & Requirements of a Service Advisor:

Serve as the primary point of contact for customers, addressing their service needs and concerns with professionalism and courtesy.

Oversee the scheduling and coordination of service appointments, ensuring efficient workflow and timely completion of tasks.

Mentor and support junior service advisors, providing guidance and training to enhance their skills and performance.

Ensure accurate and comprehensive documentation of service requests, customer interactions, and service history.

Ensure adherence to company policies, industry regulations, and safety standards in all service operations.

Assist in promoting and upselling additional services or products to customers as appropriate.

Package:

Basic Salary: £28,000 + Bonus - £30,000+ Package

Hours: Monday to Friday 8:00am - 6:00pm & (1-in-4) Saturday mornings - 8:30am - 1:00pm

Don't worry if your CV is out of date, please get in touch and we can work with you to do the rest