Service Advisor - Automotive

Service Advisor - Automotive

Location: Toyota Ashford

Job Type: Full time

Salary: From £28,000 base, £30,000 guaranteed in the first 12 months. £35,000 OTE

Must Have: A Full UK Driving License

Responsibilities

• Build long-term relationships with customers, managing the service journey end-to-end and representing the Toyota brand.
• Deliver exceptional aftersales customer care by building rapport, understanding needs, and guiding customers to the right products and services.
• Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.
• Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.

Qualifications

• Proven high level of customer service skills and enjoyment in working with people.
• Previous experience in customer service, preferably in an automotive setting (not essential).
• Strong communication skills and ability to explain complex matters in understandable terms.
• Ability to take initiative and ownership of issues with a proactive can-do attitude.
• Ability to multi-task, switch between tasks while remaining organised.
• Team player who offers help and support to others.
• Willingness to learn and keep up to date with product and technical information.
• Thrives in a high-pressure environment.

Benefits

• 25 days annual leave + Bank Holidays and your Birthday Off.
• Long Service Awards / Colleague Recognition.
• Enhanced Maternity / Paternity at qualifying service length.
• Car Benefit Scheme after successful completion of a probation period.
• Sales Incentives.
• Comprehensive training provided.
• Company pension scheme.
• Death in Service.
• Access to high street discounts through Perk Box.
• In-house, manufacturer & professional qualifications.
• Staff referral scheme.
• Access to medical cover through Simply Health.