Service Administrator

Service Administrator

Due to continued growth and expansion, this plumbing and heating company in Hull is looking for a proactive and organised Service Administrator to join their operations team.

Reporting to the Operations Director, you will play a key role in supporting the day-to-day delivery of services, acting as a central point of contact for customers, engineers, suppliers and subcontractors. This is a varied and fast-paced position that would suit someone with excellent organisational skills, strong attention to detail and a professional telephone manner.

Key Responsibilities

• Providing administrative support to clients, engineers, suppliers and subcontractors
• Handling inbound calls and emails from customers and colleagues
• Logging service requests and call-outs onto the company management system
• Liaising with customers and providing timely updates on job progress
• Updating operational systems with information received from engineers and suppliers
• Scheduling and monitoring engineers' workloads
• Producing and issuing client reports
• Generating purchase orders for suppliers and subcontractors
• Supporting general helpdesk administration activities
• Monitoring operational performance targets and service level agreements (SLAs)

Skills & Knowledge

• Previous experience working in a service / administrative environment will be beneficial, ideally within the service industry
• Excellent communication skills, both written and verbal
• Strong attention to detail with good spelling and grammar
• Good organisational and multitasking abilities
• A professional and confident telephone manner
• Experience using Microsoft Office, including Outlook, Word and Excel
• The ability to work effectively as part of a team

Key Info

Location: Hull, HU3

Wage: From 28k per year, depending on experience

About the Employer

Our client is a well-established and growing facilities and building services provider, delivering a comprehensive range of maintenance, repair and support services across commercial properties and critical infrastructure throughout East Yorkshire and North Lincolnshire.

• Overtime opportunities available
• 25 days of annual leave plus bank holidays
• Company pension scheme
• Sick pay
• Life insurance
• Ongoing training and development opportunities
• Long-term career prospects within a growing business

Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, including ex-service personnel, armed forces reservists and their families.