Service Administrator

Service Administrator (Coster) - Bridgwater

Salary: From £29,000 plus excellent benefits package

Working hours: 08:30 - 17:00 with 1 in 4 Saturdays. With flexible hours to cover service as required.

• In-house training provided to support career progression
• 25 days holiday which increases with service + public holidays
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual 'Company Success Payment'

Scania has an opportunity for a motivated individual to join our team at Bridgwater. As Service Administrator, you will be a key team member, responsible for the day to day costing for the branch. You will work closely with all branch staff, credit control, and internal departments.

Key Responsibilities:

• Carry out the costing on warranty, retail, repair and maintenance to company standards.
• Supply fully priced estimates of repairs required and ensure work is authorised where required.
• Answer the phone in a friendly and open manner using the company standard greeting.
• Invoice and control branch work in progress.
• Check the system to ensure campaigns are completed and costed correctly.
• Work within credit control policy and procedures.
• Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.
• Resolve and assist in invoice queries as and when necessary.
• Assist with other administration duties as required.
• Ensure all customer complaints are escalated to the manager ensuring the quickest resolution possible.

Closing Date

06/06/2026