Service Administrator

Service Administrator job, Farnborough, Hampshire, paying up to £29k per annum and benefits

Your new company
You will be joining a well-established, forward-thinking and growing organisation based in modern offices in Farnborough. This company is known for its commitment to excellence and innovation in its service offering, offering a dynamic and supportive working environment.
Your new role
As a Service Administrator, you will play a pivotal role in ensuring the smooth running of operations. You'll be responsible for a wide range of administrative tasks that support both internal teams and external clients. This is a fast-paced role that requires excellent organisational skills, attention to detail, and the ability to manage multiple priorities.
Key responsibilities include:

Handling and logging calls, responding to emails, and liaising with Ops Managers

Managing service updates and escalations for key customers

Reviewing and signing off completed services

Issuing rotas

Managing customer feedback and KPIs

Editing and monitoring service schedules for teams

Providing daily service updates to clients

What you'll need to succeed
You'll need proven experience in an administration role, ideally within a technical or engineering environment. Strong communication skills, proficiency in MS Office, and the ability to work collaboratively with teams and clients are essential. Experience with customer portals and managing multiple tasks under pressure will be highly beneficial.

What you'll get in return

Competitive salary and benefits package up to £29k

25 days annual leave + bank holidays

Modern office environment

Supportive team culture and opportunities for development

Exposure to a dynamic and growing industry

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact Nicola Norrington for a confidential discussion on your career.
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