Service Account Manager

Service Account Manager

Your new company
Hays are working with a large Manufacturing business based in Telford who are looking to appoint a Service Account Manager on a permanent basis. We are seeking a highly organized and customer-focused Sales & Logistics Support Specialist to join our growing team. This role is ideal for someone with a strong background in account management and customer service, who is ready to transition into a sales-support environment. You will be instrumental in supporting our customers by ensuring their clean air equipment is maintained, serviced, and supplied with the necessary spares to operate efficiently.
Your new role
Your role as Service Account Manager will include:

Manage incoming enquiries from new and existing customers, providing quotations, processing orders, and issuing acknowledgements and works orders.

Advise customers on pricing, availability, and the full range of oil/dust extraction products and services.

Convert quotations into sales through proactive customer engagement.

Support key account management and maintain accurate administrative records.

Collaborate with internal departments (sales, purchasing, warehouse) to ensure smooth order fulfilment and customer satisfaction.

Contribute to the continuous improvement of customer service, quoting accuracy, and order conversion rates.

Assist with stock control, quality checks, and reporting where necessary.

Support the dispatch and logistics process, ensuring timely and accurate delivery of goods.

What you'll need to succeed

Minimum 3 years' experience in a sales support, logistics, or customer service role.

Strong administrative skills with experience in account management or sales.

Excellent telephone and written communication skills.

Proficient in Microsoft Office (Word, Excel, Outlook).

Ability to manage time effectively, prioritise tasks, and work independently.

High attention to detail and ability to work under pressure in a fast-paced environment.

Proven ability to build relationships and convert enquiries into sales.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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