Senior Workplace Host

About The Role

Days of working: Monday, Tuesday, Wednesday, Thursday, Friday

The Senior Workplace Host is the face and heartbeat of the Tesco Insurance Workplace delivering an exceptional colleague experience whilst ensuring the floors and defined spaces within operates safely, smoothly and efficiently.

You will lead the day to day onsite experience, combining premium hosting with effective oversight of soft services (Cleaning, Security, Portage, Vending) and workplace operations. This is a people first leadership role, where hospitality excellence and operational discipline come together to create a seamless, high performing workplace.

1. Workplace Experience & Hosting

• Deliver a warm, proactive and professional welcome to colleagues, visitors, and contractors.
• Act as the single, visible point of contact for any workplace queries.
• Build an energising, community focused atmosphere across the entire space.
• Engage with teams daily, ensuring their needs are understood, escalated and acted on.

2. Facilities Support

• Carry out defined operational tasks: daily checks, walkarounds, visual inspections and simple first line fixes.
• Keep meeting rooms, training spaces, desks, tea points and social areas ready and looking their best throughout the day.
• Log, track and close out issues via workplace FM systems.
• Support moves, setups, and workplace logistics as required.

3. Vendor & Partner Oversight

• Oversee daily performance of service partners including Cleaning and Security teams.
• Build strong working relationships to ensure service excellence and consistency.
• Coordinate contractor activity, ensuring adherence to access, safety, and compliance expectations.
• Support service partners in delivering improvements and maintaining high standards.

4. Health, Safety & Compliance

• Conduct daily health & safety walkthroughs and elevate risks promptly.
• Ensure compliance across all services, including contractor safety practices.
• Support emergency procedures (fire, evacuations, incidents).
• Maintain awareness of SLAs, KPIs, and compliance expectations across services.

5. Operational Rigour & Continuous Improvement

• Support service performance management, tracking KPIs and identifying improvement opportunities.
• Contribute to account development plans and continuous improvement initiatives.
• Assist with change management activities, ensuring smooth implementation onsite.
• Provide feedback and insights to client and partner teams to enhance workplace outcomes.
• Support delivery of projects, events, and workplace activations, ensuring alignment with service standards.

6. Leadership & Collaboration

• Act as the operational bridge to the Partner and Client Management teams.
• Share insights, updates and recommendations for changes and efficiencies.
• Maintain alignment on processes, reporting and service expectations.
• Support continuous improvement initiatives across the workplace portfolio.

7. Community & Culture Building

• Create moments of connection through organised events, activations, pop up vendors, celebrations and team focused activities.
• Encourage positive workplace habits and respectful use of shared spaces.

About You

Skills & Experience

• Experience in Workplace Hosting, Workplace Coordination or a customer facing operational role.
• Strong communication skills with the ability to build trust quickly.
• Confidence guiding and supporting service partners.
• Great organisational skills with the ability to multitask effectively.
• Understanding of H&S and building operations (training provided as needed).
• Comfortable using workplace systems, ticketing tools and desk booking platforms.
• Exposure to soft services environments (Cleaning, Security, etc.) is beneficial.
• SIA License would be desirable.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.