Senior UX Researcher

Overview

This is a hybrid working role, therefore your time will primarily be split between working from home and the Bracknell office. The team aims for no more than two days a week in the office to connect. Some travel to our London Pimlico office might also be required or travel to different partnership locations across the UK depending on the project.

Salary: £50,000 - £65,000 depending on experience.

About the role

As a Senior UX Researcher within the Product Design and Research team at Waitrose Online you'll play a key role in the success of our customer experiences. You will support one of our Product Domains and work collaboratively with cross disciplinary product teams. Your work will inform product design and development and ensure our user experiences are useful, usable and valuable for our customers. You will be responsible for bringing an understanding of end users to your product teams through proactively and reactively conducting UX Research.

Collaborating with stakeholders, designers and managers in the team is a key part of the role to ensure that research is conducted at all stages of the design thinking process. You will work closely with the UX Research Manager to craft project strategies through a broad range of research methods including the undertaking of discovery activities all the way through to prototype testing and live field studies. You'll be able to enjoy conducting a wide variety of research methods from interviews and surveys all the way through to testing in our labs and stores. We expect researchers to be out in stores or fulfilment centres on an ad hoc basis observing the experience and shadowing partners to truly connect with our business.

You'll work with Partners across the entire eCommerce landscape to understand how our business and functions operate to truly empathise with our customers & partners, understand the challenges they face and support our team with developing innovative opportunities.

Responsibilities

• Contribute to the research strategy for a Product Domain and work with cross-disciplinary teams to inform product design and development.

• Plan and execute a range of UX research methods (discovery, generative, validation, field studies) from recruitment to analysis and reporting.

• Conduct interviews, surveys, diary studies, journey mapping, usability testing, lab and in-store testing, and other methods as appropriate.

• Collaborate with partners, designers and managers to ensure research is integrated across the design thinking process.

• Travel to stores, fulfilment centres or partner locations as needed to observe and shadow operations.

Essential skills

• Previous experience working within a user research function

• Experience delivering on a wide range of research projects and at different life cycles, including discovery and generative research projects

• Knowledge and experience of working with a wide variety of research tools & methodologies such as: User interviews / Diary studies / Jobs to be done / Journey Mapping / Usability testing / Survey creation and analysis / Card Sorting / Competitor analysis / Experience walkthroughs / Lab and instore testing

• Experience working on different research platforms such as Dscout / usertesting / Lysanna / Survey Monkey

Desirable skills

• Research, Psychology or Design Related Degree

• Previous experience working with both onscreen interactions and physical environments or hardware

• Experience managing multiple projects and timeframes, with project management tooling such as Jira & Confluence

• Experience with collaboration and design software such as Miro & Figma

• Previous experience working in grocery or retail oriented businesses

Important notes:

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.