Senior User Experience/Content Designer - 3 months

Overview

Senior User Experience/Content Designer

External applications - Fixed term contract

Internal applications - secondment until 31/03/2026

Grade D - £45,091 - £51,356

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Join the Customer Experience Programme - Secondment Opportunities Available

Are you passionate about transforming services and putting customers at the heart of everything we do? The Customer Experience Programme offers exciting secondment opportunities for colleagues who want to be part of a dynamic team driving change across Birmingham City Council.

This programme is central to our ambition to deliver excellent customer service for everyone in Birmingham. We're redesigning services, consolidating support functions, improving customer experience, driving channel shift, enabling efficient customer contact through several access channels and embedding a culture of continuous improvement. Whether it's through smarter use of data, more joined-up services, or human-centred design, we're committed to making every interaction with the council efficient, consistent, and customer-focused.

This role is offered on a secondment basis until March 2026, providing a unique opportunity to contribute to high-impact work while developing your skills and experience. Please note that extensions to these secondments are subject to future Improvement Recovery Plan (IRP) funding.

We're looking for individuals who are collaborative, open-minded, and committed to delivering positive outcomes. If you're ready to help shape the future of customer experience in Birmingham, we'd love to hear from you.

How to apply

Please upload your up-to-date CV via the attachments part of your application; this is required for shortlisting. Applications without a CV attached cannot be considered.

We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way we can support you through your application.

Contact for informal enquiries

For any informal enquiries please contact:

A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy or Birmingham City Council here.

Job Description and Person Specification - JD - Senior UX Content Designer.pdf