Senior Training Content Specialist

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The Global Central team Senior Training and Content Specialist

The Global Central team is the support function for the Global Operations team. Ensuring that the operational teams have all the tools, training and support they need to deliver a seamless Customer Experience to our Customers, Restaurants and Riders.

Working with multiple stakeholders to create and develop training content in order to meet the training requirements across all of our markets, with our ultimate goal being to consistently deliver a best in class service experience. Participate in L&D based projects and initiatives to transform performance across a wide range of KPIs through the creation of engaging training materials and courses.

About the job

This is a role that is high-paced but which gives a lot of variety. The responsibilities are varied, but the fundamentals are:

Designing engaging learning experiences for our Contact Centre agents across all three sides of the Marketplace that are accurate, innovative and meet the specific learning objectives

Design, build and create learning experiences across an array of disciplines covering soft skills, compliance, product, processes and systems

You will build strong relationships with stakeholders both within Deliveroo and with our vendors and partners

You will ensure your created learning experiences meet the needs of business and deliver the desired results

Work within your team to produce programmes that meet learning objectives for various levels of employees, e.g. different levels of agents, different markets and different lines of business

Keep up to date with industry developments by reading blogs, attending events, joining webinars etc.

Keep up to date on latest design and L&D trends and methodologies

You will be an ambassador of using learning technologies to deliver training and development solutions

You will contribute in training facilitation across our in-house and vendor teams, including direct to agent training and train-the-trainer where required

You will work closely with other colleagues on small to medium-sized projects that contribute to the business strategy

Ability to manage content across drives and an LMS

Your Skills & Experience

The ability to communicate effectively and, where necessary, influence key stakeholders

Experience in designing creative but simple pieces of learning, either using Google Slides, e-learning software or similar

Excellent English communication skills, both written and spoken

Organisational and planning skills to manage your time and to meet deadlines and objectives

You will have a passion for learner-centric design and a track record of designing and delivering fit for purpose learning experiences

Ability to investigate and use data/information to understand the learning needs of a particular group

Have a basic understanding of instructional design theories and best practice to generate quality learning solutions employing a range of media (text, graphics, audio & video).

You will be comfortable delivering within changing and fast-moving environments

You will have a passion for teamwork and collaboration

French or Italian language its a plus

Technical Skills

Exposure to e-learning design tools such as Articulate 360 is required

Proven ability to manage e-learning on an LMS

A good level of understanding of instructional design theories and practices

You will be able to screen plan and wireframe your concepts to provide clarity and context of your proposed solutions

You will be able to collaborate with SME's through feedback and review cycles to develop the content

Experience working and executing on both individual and team projects

You would be able to provide an example of your work if requested

Have experience in facilitation and learning delivery

Why Deliveroo?

Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

A competitive and comprehensive compensation and benefits package

1

Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support
• Up to 5% matched pension contributions

2 Equity

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success

3 Food

• Free Deliveroo Plus: free delivery and access to special offers
• Team lunches from the best local restaurants

4 Time away

• 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
• One day of paid leave per year to volunteer with a registered charity

5

• Funded single cover healthcare on our core plan, with the option to add family members at own cost
• On-site gym (HQ), discounted external gym membership
• Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
• Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
• Life assurance

6 Work Life

• Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
• Excellent kit to enable working from home and a parent-friendly working culture
• Access to free mortgage advice
• Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
• Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in-office yoga sessions