Senior Telecare Response Lead (24/7 Shifts)

Southampton City Council is seeking a Senior Customer Service Advisor to work within the City Telecare Service based in the City Depot control room, operating 24/7. The role involves leading a shift, coordinating emergency telecare responses, and managing installations and assessments for residents of Southampton.

The post holder will handle out-of-hours calls, work a three on three off pattern, and must demonstrate excellent communication and risk assessment skills to support vulnerable