Senior Technical Support Operations Manager

Connect is seeking an Operations Manager to lead a team of senior leads and technical engineers delivering 24/7 customer support. You will drive SLA delivery, performance reviews, and resource planning, while ensuring training and accreditation requirements are met.

You will run KPI driven reporting, support on-call rotations, and liaise with vendor and portfolio teams to improve processes. The role emphasizes collaboration, escalation handling, and delivering reliable service across managed