Senior Technical Support Engineer

Job Title: Senior Technical Support Engineer

Location: Hoofddorp, Netherlands (Hybrid Working)

Salary: €80,000 - €90,000 + Benefits

Industry: Electronic Security / Surveillance / SaaS

Employment Type: Full-Time Permanent

About the Company

We are a global provider of advanced security solutions, specializing in IP CCTV cameras, video management software (VMS), and cloud-based services (VSaaS). As we continue our expansion across Europe, we are looking to hire a Senior Technical Support Engineer to join our dynamic team based in Hoofddorp, Netherlands.

The Role

This is a hybrid position, combining on-site and remote work. You'll be part of our post-sales technical team, supporting customers across the region with:

• 1st and 2nd line technical support for hardware and software solutions
• Managing and maintaining customer relationships through effective troubleshooting and training
• Setting up and operating a local test lab to validate products and firmware
• Escalating issues and providing feedback to the global HQ
• Playing a key role in building and mentoring a growing European technical team

Key Responsibilities

• Diagnose and resolve technical issues related to IP CCTV, NVRs, VMS, and VSaaS platforms
• Deliver technical training and remote/on-site support to customers and partners
• Liaise with internal product and engineering teams to address product feedback and escalate bugs
• Document solutions, create technical guides, and contribute to knowledge bases
• Travel occasionally for site visits, training sessions, and customer support

Candidate Requirements

• Minimum 3 years' experience in technical support within the electronic security or security software industry
• Background working for a security manufacturer or vendor
• Strong hands-on knowledge of IP CCTV systems, network video recorders (NVRs), video management software (VMS), and cloud security solutions (VSaaS)
• Fluent in English (written and spoken)
• Excellent problem-solving and communication skills
• Previous team leadership or management experience is desirable
• Flexibility to travel when required

What We Offer

• Competitive salary: €80,000 - €90,000, depending on experience
• Generous benefits package
• Hybrid working model for better work-life balance
• A collaborative and innovative work environment
• Real opportunity to build and grow a technical support function in Europe