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Senior Technical Support Engineer - API & AI Infrastructure
Posted 16 days 18 hours ago by Kong
Permanent
Full Time
Other
London, United Kingdom
Job Description
Kong Inc. is seeking a Staff Technical Support Engineer to lead investigations and resolve complex customer issues in production environments where Kong powers critical infrastructure.
You will work with customers, teammates, Product, and Engineering on Kong Konnect, Kong Gateway, AI Gateway, and more, taking ownership of cases, mentoring peers, and driving improvements across tooling and documentation. The role requires strong REST/HTTP knowledge, Docker/Kubernetes experience, and 5+ years in
