Senior Technical Support Engineer - 1:1 SaaS Engagement

A global software company is seeking a Principal Technical Support Engineer to provide superior support for their SaaS products. The role involves diagnosing client incidents, collaborating with various teams, and mentoring junior staff. Candidates should have a Technical Degree and over 6 years of experience in enterprise software support. Strong communication and problem-solving skills are essential, along with a willingness to work in shifts. This position offers a competitive benefits package and opportunities for continuous learning.