Senior Technical Analyst

McDonald's is on an exciting journey to revolutionize our observability and AIOps capabilities. Our mission is to transform data into actionable insights and drive operational excellence across our organization. We are seeking a dedicated team member who will play a pivotal role in bridging the gap between our technology stakeholders and the observability and AIOps teams.

In this role, you will act as a crucial liaison, representing the voice of technology during the development of processes and governance frameworks that will bring our new function to life. Your expertise in IT operations and observability, combined with your excellent communication skills, will be essential in informing the design of critical capabilities such as incident management, monitoring, and automation. You will ensure that future state processes are aligned with both upstream and downstream teams across the tech ecosystem, fostering a collaborative and cohesive environment."

Responsibilities

• Automation: Implement AI-driven automation to enhance the efficiency of IT operations.
• Monitoring and Maintenance: Utilize AIOps tools to monitor systems, detect anomalies, and predict potential issues before they impact operations.
• Data Pipeline Management: Develop and maintain ETL pipelines within Cribl to ensure data collection and processing.
• Collaboration: Work closely with development, operations, and observability teams to integrate AI solutions into the everyday workflow.
• Incident Management: Employ AIOps for proactive incident management and resolution.
• Performance Optimization: Continuously optimize system performance using AI insights and recommendations.