Senior Systems Analyst - ServiceNow & AI-Driven Support

A leading software company in Dublin is looking for a Senior Business Systems Analyst, Technical Support. The role involves streamlining internal technical support platforms and processes, enhancing operational excellence for global support delivery. The ideal candidate will possess over 8 years of B2B enterprise experience alongside strong analytical and communication skills. Familiarity with ServiceNow CSM is preferred. This position offers an attractive salary and benefits package as part of a well-regarded organization committed to infrastructure advancement.