Senior Supporter Journeys Officer

This is an exciting time for Parkinson s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson s community.

About the role

We re working to build and grow a powerful movement of people to transform the experience of people living with Parkinson s. A big part of how we will do that is by engaging and mobilising our existing supporters through a wide variety of channels to take additional actions in support of Parkinson s UK.

Your focus will be to understand the current experience for our existing supporters as well as looking for opportunities to improve experience, build loyalty and ultimately increase the lifetime value of our existing supporter base.

What you ll do:

• Understand, map, and visualise Supporter Journeys (on and offline) at Parkinson s UK, identifying opportunities and pain points.

• Create cross-channel supporter engagement moments and deliver direct mail communications that drive action.

• Lead the development of journeys for existing supporters of Parkinson's UK across our various products (e.g. individual giving, community fundraising).

• Help us transform how we use direct mail to engage supporters across the Fundraising & Experience directorate.

• Deliver in collaboration with the wider Supporter Engagement Team the supporter engagement transformation programme to improve the supporter experience.

What you ll bring:

• Experience of supporter engagement in the commercial or not-for-profit sectors

• Significant experience of supporter journey mapping and using supporter insight to shape engagement plans

• Significant experience of strategically planning and delivering large, complex supporter communications plans across email and direct mail

• Proven ability to engage supporter audiences, drive engagement and improve retention across channels

• Proven ability to manage complex projects and deliver work in an organised and efficient manner

This is an exciting time for Parkinson s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held on the 16 and 17 October, in person at our London Offices.

Anyone can get Parkinson s. It s vital that the people who work for Parkinson s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.