Senior Supporter Engagement Manager

It s an exciting time to join the Philanthropy and Marketing Team at SCF.

After investing in our Philanthropy and Marketing capacity, we ve grown fundraising income by 60% and added almost £4 million to SCF s endowment since 2021. We re about to launch a new 10-year strategy with ambitious plans to grow our endowment to £35 million by 2035 to significantly increase the funding we can provide our communities for generations to come.

This role will be key to our growth, particularly from gifts in Wills. We re looking for someone passionate about delivering an outstanding donor experience that will ensure our supporters feel engaged, inspired and motivated to give through SCF to build stronger communities in Somerset.

We need someone who can confidently create and deliver fundraising strategies for growth, using data and insight to inform and evaluate their success. You ll be methodical and analytical, confident balancing multiple workstreams and have superb attention to detail. And you ll be a great communicator, able to effortlessly write clear and compelling copy that s tailored to our audiences.

Responsibilities

• Lead SCF s legacy fundraising programme, working closely with the Philanthropy Director and Senior Marketing Manager to create and deliver a legacy fundraising strategy.
• Lead on the creation and delivery of a stewardship framework to deliver an outstanding donor experience for SCF s supporters and partners, including fundholders, corporate partners, charitable trusts, legacy pledgers and individual donors.
• Lead on ensuring the team are making best use of Salesforce to support effective portfolio management and reporting, and maintaining high-quality data.
• Lead on the delivery of our annual Fundholder Impact Reports, working collaboratively with the wider team including Finance and Programmes and embedding more efficient use of CRM and AI to support this.
• Work with our Senior Marketing Manager to create and deliver a high-quality stewardship events programme, including our Annual Celebration, donor visits to charities and research and insight events tailored to the interests of our supporters and partners.
• Work with the Philanthropy Director and Senior Philanthropy Manager to refresh and grow our mid-level giving programme, reviewing our existing donor base, embedding stronger donor journeys, and undertaking research and data analysis to explore new opportunities such as next-generation philanthropy.
• Lead on the delivery of SCF s Surviving Winter Appeal and any ad-hoc emergency appeals.

More about working for us

Our values: We re a values-driven team and organisation, and they underpin our culture, identity and everything we do.

Diversity, equity and inclusion: Together we re creating a culture where everyone, from any background, can do their best work and bring their whole self to work. We re also working to ensure the voices of those we support inform everything we do. We would especially welcome applications from minority ethnic people, people with disabilities, younger people, LGBTQ+ people and people with lived experience relevant to our work.

Flexible working: Our work is really important to us, but so is the rest of your life. We offer flexible working that means you can choose hours that work for you and choose a blend of working in the office, at home, or out and about.

Pension: We ll match your pension contributions up to 5% to help you save for your future.

Enhanced Family Leave policies: We offer an enhanced family leave policy for all employees, including Enhanced Maternity, Paternity, Shared Parental and Adoption Leave.