Senior Support Engineer

Job Description:

The position is a Hybrid working senior Network Engineering role with minimum 2 days site-based in one of the DXC regional delivery centres in Glasgow or Newcastle. Expectation is the successful candidate will cover project delivery on UK Secure accounts.

Role - Senior Network Engineer

Clearance - SC

Job Summary:

This Network Engineering role focussed on implementation of remote Network services for a DXC secure Customer. Role focus will cover LAN, WAN, Firewall, and Security infrastructures, remotely, with a key focus on Cisco and Aruba.

Expectation is the successful candidate will have 10 years proven work experience in a challenging, multi-vendor Data centre environment working as part of a team delivering project engineering functions.

Key Responsibilities:

Network Maintenance and Troubleshooting:

• Maintain data network hardware and systems.
• Investigate and resolve network and hardware issues.
• Analyze, isolate, and troubleshoot network errors.
• Assess and upgrade legacy network components as needed.

Technical Support and Leadership:

• Provide technical support for both internal and external customers.
• Respond to technical inquiries and recommend solutions.
• Lead network problem escalation and resolution.
• Mentoring junior Network Engineering staff.
• Feed into LLD/HLD creations.

Network Installation and Configuration:

• Install and maintain network infrastructure, including hardware, software, and system data for small to medium-sized networks.
• Deploy network applications on servers and voice equipment.
• Conduct network testing, maintenance, and problem resolution.
• Perform network configurations and implement configuration changes on Routers, Switches, Firewalls and Security appliances.

Documentation and Communication:

• Prepare network diagrams and documentation to reflect current Network operational status.
• Draft proposal documentation to address customer requirements.
• Collaborating with network architects to design and implement functional company networks.
• Conducting regular network performance tests.

Mandatory Skills:

• Cisco LAN / WAN skills equivalent to CCNP level.
• Aruba LAN skills equivalent to Aruba ACP level.
• Demonstrable experience working in a large-scale multi-vendor complex campus environment.
• Demonstrable experience working with Checkpoint and Palo Alto Firewalls.
• Strong technical documentation skills.
• Experience with complex routing protocols, including OSPF, BGP, and iBGP.
• Experience in configuring and managing IPSec tunnels on firewalls and routers.
• Experience working with large scale structured cabling infrastructures in a production / manufacturing environment. Completion of Cabling surveys.

Basic Qualifications:

• Bachelor's degree or equivalent education and experience.
• Preferred: Bachelor's degree in engineering, computer science, information systems, or related field.
• Experience in data networking with both Cisco and Aruba infrastructures.
• Proven experience troubleshooting LAN / WAN / FW systems and technical infrastructure.
• Knowledge of modern network systems, networking principles, and data or video communication.
• Eligible for or currently possess SC clearance (Mandatory).

Other Qualifications:

• Strong analytical and problem-solving skills.
• Skilled in time, priority, and task management.
• Effective communication skills for interaction with customers and team members.
• Ability to work independently and collaboratively within a team.
• Capable of managing competing priorities in complex environments.
• Professional demeanour with confidence in handling technical issues.
• Willingness to travel as requested
• Availability for out of hours work including weekends as needed.