Senior Support Engineer

Senior Support Engineer (Site Lead)

Location: Birmingham (onsite 5 days per week)

Type: Permanent

Salary: Competitive

VIQU has partnered with a prestigious global professional services organisation to recruit a Senior Support Engineer (Site Lead) for their Birmingham office. This hands-on role is ideal for an experienced IT professional looking to take ownership of onsite IT operations, deliver high-quality user support, and drive service excellence across a fast-paced enterprise environment.

Key Responsibilities

Provide high-quality 2nd line IT support to users onsite and remotely, ensuring timely resolution of incidents and requests

Act as the primary onsite IT contact, delivering a white-glove service and maintaining strong stakeholder relationships

Install, configure, and support end-user devices including laptops, desktops, printers, and mobile devices

Support and maintain applications such as Microsoft 365, Intune, and Windows 11

Provide local AV and meeting room support, assisting during events where required

Collaborate with 3rd line and global IT teams to deliver upgrades, patching, and IT projects

Maintain accurate asset records, documentation, and knowledge base entries

Ensure compliance with security and IT governance standards

Participate in on-call rota and occasional weekend work for upgrades or maintenance

Key Requirements

5+ years' experience in a 2nd/3rd line or senior desktop support role, ideally within professional services or large enterprise environments

Strong technical expertise across Windows 10/11, Microsoft 365, Intune, and Entra ID/Azure AD

Proven experience delivering excellent customer service in business-facing IT support roles

Confident communication skills with the ability to manage stakeholders effectively

Strong troubleshooting, problem-solving, and organisational skills

Experience supporting mobile devices and iOS management

ITIL Foundation certification (advantageous)

Apply Now

To discuss this opportunity in confidence, please apply today or contact Phoebe Rees at VIQU IT Recruitment. Know someone exceptional? Refer them to VIQU and receive up to £1,000 in vouchers (terms apply).