Senior Strategic Customer Success Lead - Global Accounts

Moody's Investors Service is looking for a Customer Success Manager to manage a portfolio of Tier 1 Professional Services clients. Responsibilities include ensuring customer satisfaction, retention, and guiding clients to achieve their desired outcomes. The ideal candidate has 10+ years in senior, client-facing roles within SaaS or professional services, strong analytical skills, and fluency in English and another European language. This role is pivotal to enhance customer experience and drive value in client relationships.