Senior Strategic Account Manager

Cloudinary is the market leader in providing end-to-end solutions for managing, optimizing, and delivering images and videos in real time. Our cloud-based platform helps businesses streamline their media management workflows, enhance user experiences, and improve website performance. With a strong focus on innovation and customer satisfaction, Cloudinary is trusted by thousands of companies worldwide, from startups to Fortune 500 enterprises.

We are seeking a dynamic and motivated Account Manager to join our team and drive growth in the EMEA (Europe, Middle East, and Africa) & APAC (Asia-Pacific) regions. As a Cloudinary Account Manager, you will be responsible for nurturing and retaining existing client relationships, identifying and closing new growth opportunities, and ensuring customer success. This role requires a proactive approach to client engagement, a deep understanding of cloud-based solutions, and a passion for helping customers achieve their goals as well as a sales mentality

• Develop and maintain strong relationships with key stakeholders within client organizations.
• Understand clients' business objectives and challenges to effectively position Cloudinary's solutions.
• Collaborate with cross-functional teams, including Sales, Customer Success, and Product, to deliver exceptional service and support to clients.
• Identify and close upsell and cross-sell opportunities to maximize revenue from existing accounts.
• Act as a trusted advisor to clients, providing guidance on best practices for media management and optimization.
• Monitor client usage and performance metrics to identify areas for improvement and optimization.
• Stay updated on industry trends, competitive landscape, and emerging technologies to better serve clients.

• 5+ years of experience in a similar role
• 5+ Experience maintaining existing client contract renewals, cross selling and upselling within these existing accounts
• Negotiate pricing and contractual terms to close sales as required
• Proven experience in account management or sales roles within the SaaS industry.
• Strong understanding of cloud-based technologies and services.
• Excellent communication and interpersonal skills, with the ability to effectively present technical information to both technical, non-technical audiences and C-Suite.
• Maintain accurate pipeline management in Salesforce with highly proficient forecasting
• Strong negotiation skills with a track record of successful outcomes.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in other languages spoken in the EMEA or APAC region is a plus.
• Willingness to travel occasionally for client meetings and industry events.
• Bachelor's degree in Business, Marketing, Computer Science, or related field is a plus, or equal work experience
• Working rights for the UK and willingness to come in minimum 2+ days per week to the office