Senior Software Engineer - AWS Connect

We're seeking a Senior Software Engineer to join the UK Connect engineering team based in Nottingham. This role is ideal for someone from an engineering background that is looking for a great opportunity to be part of a team where their work directly impacts 1000s of people every day. You will have the opportunity to influence and shape the standards that the team operates to, while also mentoring other engineers on the team as they broaden their skillset into AWS and software development.

The UK Connect team supports Capital One's UK Contact Centre operation run using Amazon Connect on Amazon Web Services (AWS). This team sits at a fantastic intersection between enabling a busy and thriving contact centre across voice and chat channels, while delivering on its own platform roadmap, and ensuring we maintain a secure and stable service.

The team currently consists of engineers, a Product Manager, a Software Engineering Manager and Application Architect. This team sits within the wider Business Platforms department that looks after other mission critical applications. There will be excellent opportunities for you to work across teams to ensure we stay aligned and deliver great outcomes for our customers.

• Be part of an engineering team responsible for building, running and owning the UK Amazon Connect Contact Centre platform.
• Build, test and own your software engineering and Amazon Connect deployments from start to finish.
• Innovate within your team and contribute to your technical domain.
• Deliver key outcomes for the business from inception through to design and hands-on delivery, in collaboration with your team and wider engineering stakeholders.
• Estimate, scope and plan your work within an agile environment.
• Work closely with your AWS account team to ensure our solutions match target architecture patterns, are scalable to meet our demands and are cost effective.
• Be on hand to activity manage and participate in proactive incident management from an engineering perspective. There is also a chance to join the 24/7 on call rota, which includes extra pay.

We know that this list may look comprehensive, but please consider an application even if you don't meet all of these requirements.

• Production grade experience of software engineering and knowledge of the software development lifecycle. Ideally this will be in Node/JavaScript, however we will welcome any experience in GO will be an advantage.
• Familiar and comfortable working in an environment of test driven development and baking quality into the fabric of everything you do.
• A willingness and eagerness to learn more about Contact Centre operations and what a good digital self service platform looks like.
• Knowledge of using monitoring & logging tools to troubleshoot problems in a distributed network of systems.
• Excellent understanding of infrastructure as code and CI/CD pipeline management via Jenkins.
• Development experience within an AWS cloud environment. In particular any knowledge of running in a serverless ecosystem with AWS Lambda, API Gateway and DynamoDB.
• Strong experience in back end architectural and design patterns.
• Able to effectively communicate and partner across engineering to maximise inner sourcing opportunities and reduce waste.
• Extensive knowledge to successfully identify, troubleshoot and pre empt operational issues.
• Proactive approach to problem determination, identifying areas for improvement and system bottlenecks.
• Strong communication skills with proven ability to challenge and motivate technical teams.