Senior Service Development Manager

Location: On site / Mill Lands, Co. Wexford, Y25 C9C5, Ireland
Job type: Permanent / Part-time
Sector and subsector: Medical & Healthcare Social Care / Social Worker
Salary: Negotiable salary

Our Mission Statement: Embracing Ability, Enriching Lives

Our Vision: Empowered Individuals, Enhanced Supports, Engaged Stakeholders

Our Values: Rights,Respect, Care, Community, Trust

St. Aidan's Services provides quality assured, safe and person-centred care to adults with Intellectual disabilities. The team at St. Aidan's Services uphold a strong belief that both professional and personal values make the difference between a service that is good and one that is excellent. Quality is central to all our operational functions and is innate within the organisation.

St. Aidan's Services is inviting applications for the newly established role of Senior Service Development Manager. This is a senior leadership post focused on service development, quality improvement, practice consistency and organisational learning across St. Aidan's Services, with a particular focus on Day Services, HSE New Directions and the HSE National Framework for Person-Centred Planning.

The successful candidate will work collaboratively with the Senior Management Team, Quality Team, service leads, operational management structures and wider management colleagues to support the delivery of safe, effective, rights-based and person-centred services. (Part time post 3 days a week/21 hours)

Benefits

• Excellent pay rates with premium pay for Sundays, Public Holidays
• Free Garda Vetting.
• Comprehensive induction training and ongoing in house professional development.
• Generous days annual leave (pro rata)
• Defined contribution pension scheme.
• Sick leave payment
• Opportunities for career progression.
• Employee discounts in St. Aidan's Garden Centre

Key Areas of Responsibility

The successful candidate will have responsibility across the following key areas:

Senior Leadership and Strategic Contribution

Act as a full member of the Senior Management Team and contribute to organisational leadership, governance, service planning, risk management and strategic decision making.

Professional Boundaries and Relationship with Operations

Provide a development, coaching, standardisation and quality improvement function rather than direct operational line management of services.

Service Development and Continuous Improvement

Lead, coordinate and support agreed service development projects across St. Aidan's Services, with a particular focus on Day Services, New Directions, person centred practice and service transformation.

New Directions and Person Centred Practice

Champion the implementation of the HSE New Directions Interim Standards and the HSE National Framework for Person Centred Planning across Day Services, including the development and rollout of a robust person centred framework for St. Aidan's Services.

Quality Improvement, Audit and Practice Assurance

Work closely with the Quality Team to support audit informed learning, coaching, mentoring, complaints management, quality improvement and consistent practice across Day Services, including carrying out the role of Complaints Officer for St. Aidan's Services in line with policy and procedure.

Workforce Learning, Coaching and Capacity Building

Identify, prioritise and address organisational learning and development needs arising from New Directions, person centred planning, audit findings, service reviews, complaints and strategic priorities, including the delivery of in house complaints training where required.

Stakeholder Engagement and Cross Service Collaboration

Build strong working relationships with people supported, families/representatives, HSE colleagues, the Quality Team, clinical colleagues, HR, finance, service leads and relevant external agencies.

Client Supports and Rights Based Practice

Promote rights based, person centred and least restrictive practice that supports dignity, choice, voice, community inclusion and meaningful outcomes for people supported.

Compliance, Governance and Reporting

Support policy, procedure, governance, reporting, KPI development, complaints records and evidence based recommendations for service improvement.

Safeguarding, Risk and Positive Practice

Promote safeguarding awareness, safe practice, timely escalation of concerns and learning from safeguarding themes, incidents, complaints and practice reviews.

Qualifications & Experience Requirements

• A relevant third level qualification at minimum Level 7 on the National Framework of Qualifications in Social Care, Applied Social Studies, Intellectual Disability Nursing, Social Care Management, Disability Studies, or another relevant discipline.
• Candidates holding a Social Care qualification must be registered with CORU as a Social Care Worker. Evidence of registration must be provided prior to appointment.
• A relevant qualification or formal certification in management, leadership, quality improvement, training/education, practice development, person centred planning or another area relevant to the role. This may include, but is not limited to, a Level 6 or higher management qualification, QQI certification, Train the Trainer, quality improvement certification, coaching/mentoring certification or equivalent formal training.
• A minimum of 3 years' management, senior practitioner, service development, quality improvement, practice development, training, or equivalent leadership experience within Disability Services.
• Experience working in, or supporting, services operating under HSE New Directions, preferably within adult day services.
• Experience specifically within adult day services for people with intellectual disabilities.
• Strong working knowledge and practical experience of HSE New Directions, the EASI Tool process and the HSE National Framework for Person Centred Planning.
• Experience of audit, report writing, data analysis, complaints processes, coaching, mentoring or staff learning and development.
• Excellent IT skills, including Microsoft Office and strong competence in Microsoft Excel for analysis and reporting.
• A full clean driving licence and access to own transport, or access to appropriate transport to fulfil the requirements of the role.
• Have the legal right to work in Ireland and currently hold valid work authorisation for Ireland.

Core Competencies

• Specialist knowledge of the intellectual disability sector and current developments in disability service delivery.
• Detailed understanding of New Directions, person centred planning, human rights based practice, supported decision making, community inclusion and quality improvement.
• Ability to operate at senior management level while maintaining clear professional boundaries between development functions and operational line management.
• Strong leadership, influencing, coaching and facilitation skills, with the ability to bring others along in change processes.
• Knowledge of quality improvement methodologies, audit tools, project management approaches or change management models.
• Ability to develop measurable KPIs, dashboards, action plans or improvement metrics.
• Ability to use technology and data to support learning, reporting and decision making.
• Ability to manage complaints in a fair, objective, confidential and person centred manner, with a focus on resolution, learning and service improvement.
• Excellent analytical skills with the ability to interpret audit findings, service data and feedback, and convert this into practical improvement plans.
• Excellent report writing, communication, presentation and organisational skills.
• Ability to build effective relationships with people supported, families, HSE colleagues, service leads, frontline staff, quality colleagues, HR, finance and the wider management team.
• Commitment to service values, dignity, respect, safeguarding, equality, inclusion and rights based supports.
• Ability to promote shared learning, reflective practice, innovation and consistent standards across services.
• Proven ability to plan, prioritise, meet deadlines and deliver quality outcomes within agreed timeframes.
• Sound judgement, resilience, discretion and the ability to manage complexity in a changing service environment.

St. Aidan's Services is an Equal Opportunities Employer