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Senior Service Desk Lead - Incident Mastery
Posted 20 hours 19 minutes ago by Sword Group
Permanent
Full Time
Other
Not Specified, United Kingdom
Job Description
Sword Group is seeking a Senior Service Desk Analyst to provide senior technical and operational capability within the Service Desk Operations function across Managed Services environments.
You will own incidents and requests, resolve or escalate complex issues, and guide peers to maintain high service quality and customer outcomes. Location: UK; strong ITIL, ServiceNow, and cross-team collaboration are essential.
Sword Group
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