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Senior Service Desk Engineer - VIP IT Support Lead
Posted 1 day 17 hours ago by Zenzero Solutions Ltd
Permanent
Full Time
Other
Yorkshire, Leeds, United Kingdom, LS1 8
Job Description
Zenzero Solutions Ltd in Leeds is seeking a Senior Service Desk Engineer to resolve technically challenging, time-sensitive, and VIP tickets while meeting KPIs and SLAs.
You will coach and mentor junior engineers, deputise for the Service Desk Team Leader, and communicate with customers professionally, logging accurate time entries and notes.
This role requires ITIL-aligned operations, strong troubleshooting, and the ability to work with cross-functional teams, sometimes on client sites.
Zenzero Solutions Ltd
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