Senior Service Desk Analyst - Lead Troubleshooter & Coach

OneAdvanced is seeking a Senior Service Desk Analyst to provide high-quality 1st and 2nd line support, take ownership of complex incidents, and guide junior analysts. You will troubleshoot across end-user technologies, manage incidents through resolution, and maintain clear updates in ITSM systems.

The role emphasises customer-focused communication and proactive problem-solving within a busy service desk. You will mentor colleagues, contribute to knowledge articles, and help drive service