Senior Service Delivery Manager - Strategic Client Success

An IT Managed Services provider in Cardiff is seeking a Service Delivery Manager to enhance customer success. This senior role requires a minimum of 5 years in IT Managed Services and strong ITIL expertise. Responsibilities include managing key customer accounts, leading major incidents, and driving service improvements. Candidates should have excellent stakeholder engagement skills and a data-driven mindset. The position offers strategic involvement and the chance to influence service standards in a growing environment.