Senior Service Delivery Manager - Growth & Ops (Flexible Working)

EPS Group is seeking a Senior Service Manager for its DPS Service Division in Bangor, UK. The role leads the service department, focusing on growth and day-to-day operations, including emergency call-outs and 24/7 support, to ensure efficient, customer-focused delivery.

The successful candidate will manage a team of engineers, coordinators and apprentices, implement policies, monitor KPIs, and drive continuous improvement across service delivery and business processes.